FAQ Service and Assistance - How may we help you?

If we've missed anything and your question isn't answered below, please don't hesitate to contact us info@lunchbowl.co.uk  

Lunch Bowl

What is Lunch Bowl?
Lunch Bowl is a lunchtime delivery service based in Dulwich SE London, offering a range of meals that are delivered to your workplace.  

How do I order?
Pick a dish you like the look of and add to cart. At checkout pick which day you'd like it delivered for that week. If it's before 8:00 pm you can receive it the next day. 

Meals

Where are my meals made? 
We make our meals in Dulwich, SE London using fresh ingredients.

Are my meals fresh?
Yes, we only make to order, so your meals are hand prepared and made fresh every day. 

How long will my meals last for? 
Since our meals are designed to be eaten on the day and they have no preservatives in them they do perish quite quickly. If refrigerated once delivered they will last 2-3 days. 

Do you accommodate specific allergies?
All our food is prepared in the same kitchen and although we take this aspect of food preparation very seriously, trace amounts can sometimes be found in some dishes. All our meals have an ingredients list with allergens highlighted in bold on the website. If there's anything you're not sure on, just send us a message.

How will my food arrive? 
All meals are delivered ready to eat and don't need to be refrigerated if they are going to be eaten within 2 hours. Whilst we don't recommend using a microwave since our meals can be eaten cold, if you do, our bowls are not designed for use in a microwave and food should be decanted to a plate first.    

How do I receive a menu?
Weekly menus are shown on our website, or, create an account with us and we'll let you know when there's something new on. 

Delivery 

Where do we deliver to?
We're a local business and currently only deliver in and around Dulwich. If you'd like to sign up to our mailing list, we'll let you know when we branch out. 

Is there a minimum order?
Yes, the minimum order amount is £7.50

What if I'm not in to receive it?
If delivering to your work address, we'll leave it at your reception or a safe place agreed by you. If delivering to your home address, we can leave it at your door, with a neighbour or just contact us and we can discuss what works best for you. 

Can I recycle my packaging?
Yes, all our packaging is purchased specifically because it can be recycled.

How do I choose my delivery time?
You don't, once your order has been placed, just leave it with us. You will always receive your lunch order at the latest of 1:00 pm. 

How much will delivery cost me?
Nothing, we're starting local and absorbing the cost of delivery. When we branch out we may have an additional cost but this is TBC. 

When will my order arrive?
Any time up to 1:00 pm